Melux Terms & Conditions

Last updated: 10 September 2025

Welcome to Melux. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from www.melux.com.au (the “Site”), you agree to be bound by the following Terms. Please read them carefully.

1. General

  • Melux is operated by Moonsun PTY. LTD, ABN 57 662 427 32, based in Australia.
  • These Terms apply to all users, customers, and browsers of the Site.
  • We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be posted on this page.

2. Products and Availability

  • All products listed on the Site are subject to availability.
  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
  • Product descriptions and images are for reference only. Actual products may vary slightly in colour or design.

3. Pricing and Payment

  • All prices are listed in AUD (Australian Dollars) and include GST unless otherwise stated.
  • We reserve the right to modify pricing at any time without notice.
  • Accepted payment methods include credit/debit cards listed at checkout.
  • Your order is only confirmed once full payment has been received.

4. Shipping and Delivery

  • We deliver Australia-wide. Delivery times may vary depending on your location.
  • Standard shipping and express options are available. Shipping fees are calculated at checkout.
  • Once dispatched, you will receive tracking information via email or SMS.
  • We are not responsible for delays caused by courier companies or external events beyond our control.

5. Returns and Refunds

  • We accept returns for change of mind within 30 days of purchase, provided the item is unused, unopened, and in original condition.
  • Proof of purchase is required for all returns.
  • Refunds will be issued using your original payment method (e.g. card, e-wallet, mobile payment).
  • Faulty or damaged items will be assessed on a case-by-case basis in accordance with Australian Consumer Law.

See our full Returns Policy [link if applicable] for more information.

6. Warranty

  • Most Melux products come with a 12-month warranty unless otherwise stated.
  • Warranty covers manufacturing defects only, not damage due to misuse, accidents, or wear and tear.
  • Please contact our customer service team to initiate a warranty claim.

7. Intellectual Property

  • All content on this Site, including text, graphics, logos, images, and designs, is the property of Melux and is protected under copyright and intellectual property laws.
  • You may not reproduce, duplicate, copy, sell, or exploit any part of the Site without express written permission.

8. Privacy

  • Your personal information is handled in accordance with our Privacy Policy https://www.melux.au/return-policy
  • We are committed to protecting your privacy and do not sell or share your personal data with third parties without consent.

9. Limitation of Liability

  • To the maximum extent permitted by law, Melux is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site or products.
  • We make no guarantees that the Site will be error-free, uninterrupted, or free of viruses or other harmful components.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Victoria.

11. Contact Us

If you have any questions about these Terms, please contact us at:

[email protected]