melux Australia: Frequently Asked Questions
Answers about shipping, returns, warranty, compliance and choosing chargers, power banks and cables.
Who is melux?
melux is a Melbourne-based brand of power banks, wall chargers, charging cables and a camping lantern with a Bluetooth speaker. The online store is melux.au. melux Australia is a trading name of MoonSun PTY LTD, ABN 57 662 427 321.
Do you ship across Australia?
Yes. We ship across Australia from Melbourne. Shipping is free on orders over $99, and orders are normally dispatched within 2 to 3 business days.
What is the return policy?
You can return most new, unused items within 30 days of delivery for a refund or exchange. Items must be in their original packaging with all accessories. Chargers and cables can only be returned if unopened or faulty on arrival, and power banks must be returned in their original packaging. Return shipping is the customer’s responsibility unless the product is faulty or incorrect. The full details are on the Return policy page.
What warranty do melux products have?
melux products come with a 12-month limited warranty from the date of purchase, covering defects in materials and workmanship under normal use. This is in addition to your rights under Australian Consumer Law. The full details are on the Warranty page.
How can I contact melux?
Email [email protected] or call 1300 636 600, Monday to Friday, 9am to 5pm AEST.
Are melux products registered for sale in Australia?
The melux Go Charger 10 (model MPB10W) is registered under RCM number E2026001144. For compliance details on any other melux product, email [email protected].
Can I take a power bank on a plane?
Carry power banks in your cabin baggage, not in checked baggage. Most airlines allow up to 100Wh per power bank without special approval, but rules change, so check your airline before you fly. Our guide to choosing a power bank for travel explains how to convert mAh to Wh.
Which charger and cable do I need for a laptop?
Check the wattage printed on your laptop’s own charger. Choose a charger that offers at least that many watts and a cable rated for it. Our guides to GaN chargers and USB-C cables explain how to match them.
Do you supply businesses and retailers?
Yes. For wholesale and business enquiries, email [email protected].